(1) Apology offered, I didn't read too deeply. Thought you'd been looking in index.pl<blah...blah> & editing it. (2) David made some good comments... Look. (3) Lack of logs or system responses may have fostered the 'cricket treatment.' As david noted check logs and verify setup/configuration, thet will likely contain the needed pointer. Having set responses on the first run in just a few mintes can see where the LQ Alan McKay wrote: On Mon, Aug 10, 2009 at 11:33 AM, LQ Marshall<qmarshall@inetspace.net> wrote:
I'll chime in... Don't know why you're attempting to directly modify system
files to get responses? This is easily performed under the Admin section in
the Responses and Queues <--> Responses sub-sections.
If you are not sure of what you're modifying you should leave the OTRS files
alone. Changing otrs files will be overwritten.
Who said I was changing files? I was doing no such thing.
Taking things step further can the system send emails at all? Is SMTP setup
correctly?
Yes, as already noted, I get emails just fine when a ticket gets closed.
returned... http://doc.otrs.org/2.4/en/html/x1191.html ... Looks like a
simple read.
Pretty sure I've been there, but will take another look -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/