Hi, In my config I see it. If I go in All Ticket view I saw all ticket unlocked with the owner. If this can help you. Le 02/02/2010 15:41, Heinz Høyland a écrit :
Dear all,
Is it possible to see the owner of each ticket in the All Ticket view?
(http://SERVERNAME/otrs/index.pl?Action=AgentTicketQueue&QueueID=0&ViewAll=1 http://SERVERNAME/otrs/index.pl?Action=AgentTicketQueue&QueueID=0&ViewAll=1)
I have been searching around in Sysconfig but can find anything there.
Is there a file that I can easily alter to make the change (OTRS\Kernel\Output\HTML\Standard\AgentTicketQueue.dtl or something)
I am not a programmer so a simple solution would be appreciated.
Thanks,
Heinz
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