Hi Afshar, On 21.05.2009, at 05:57, Afshar Mohebbi wrote:
Thanks all!
This is our user's request indeed. They don't want to enter any text even a single space when they close a ticket or when taking ownership a ticket.
The Sysconfig is your friend: Ticket::Frontend::AgentTicketClose###Note: Search for AgentTicketClose###Note in the search field to find the correct sub-group for turning off the note field completely. -- Shawn Beasley Support Technician ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/