Hi, is there anyone who can help with this? I'm testing the responsible feature. 1) When new mails are fetched from postmaster_pop3.pl, the responsible for every ticket created is set to root@localhost, is there a way to change the default responsible or disabling it? 2) What is Ticket::ResponsibleAutoSet: in SysAdmin- Ticket -> Core::Ticket ? It's enabled by default, I tried to disable it but I couldn't notice any changes ----- Original Message ----- From: Gabriele D'Andrea To: User questions and discussions about OTRS.org Sent: Friday, June 22, 2007 5:20 PM Subject: [otrs] Setting the responsible Hi I'm testing the responsible feature. When new mails are fetched from postmaster_pop3.pl, the responsible for every ticket created is set to root@localhost, is there a way to change the default responsible or disabling it? What is Ticket::ResponsibleAutoSet: in SysAdmin- Ticket -> Core::Ticket ? It's enabled by default, I tried to disable it but I couldn't notice any changes -- Gabriele D'Andrea Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea@ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECOH MEDIA S.r.l. Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore (PE) . Italy . www.ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Le informazioni contenute in questo messaggio di posta elettronica sono riservate e confidenziali e ne è vietata la diffusione in qualunque modo eseguita. Qualora Lei non fosse la persona a cui il presente messaggio è destinato, La invitiamo ad eliminarlo e a non leggerlo, dandocene gentilmente comunicazione. The information contained in this e-mail and any attachments are confidential and may also privileged. If you are not the named recipient, please notify the sender immediately and do not disclose ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/