Re: [otrs] 2.3.4 --> 2.4.1 upgrade (was: general email woes)

Alan, Actually, I don't understand where the error message you get, "Message: Can't remove shm for log: Operation not permitted" comes from. I understand that OTRS tries to do a Kernel::System::Log Cleanup () but why it can't do that, beats me. If there is anyone other who'd like to help you with this, that would be great. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 30, 2009 at 12:17, Alan McKay wrote:

Any further comment on the below? Or am I going to have to back out of my upgrade?

On Wed, Jul 29, 2009 at 12:53 PM, Alan McKay wrote:

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Did you put the new files of 2.4.2 in the 2.3.4 directory?

Yes, that's what you told me to do, no? What I actually did was create another symlink from /opt/otrs-2.4.2 to /opt/otrs-2.3.4, because the tarball has the directory name "otrs-2.4.2" built into it. So I copied the tarball to /opt, cd'd to there, made the symlink, then untarred the tarball. Since the symlink was in place, all the files went into 2.3.4 directory (I verified this)

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- Are you the otrs user?

Yes, which is what I am supposed to be, right?

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It seems you don't have permission on the shared memory used for the log file.

Where is that?

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