Hi Tim, Are you using an external backend DB for CustomerUser and CustomerCompanies please ? If so, can you tell me which OTRS version are you using and confirm me this bug occurs by your side too please ? http://bugs.otrs.org/show_bug.cgi?id=2239 Thanks by advance. Best regards. Laurent Minost Le jeudi 23 août 2007 à 17:14 +0100, Tim Streater a écrit :
Hi,
Interestingly, the same bug and same fix occur if you try to use a different backend db for Customer Companies, too.
tim
At 16:19 23/08/2007, Laurent Minost wrote:
Hi,
This bug seems already fixed by OTRS Dev Team :
http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markuphttp://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup
- (2007/08/10) Fixed bug# 2156 - External customer database is not working,
if it's configured the following error message appears ("Got no MainObject in Kernel/System/DB.pm line 85").
BR,
Laurent
Le jeudi 23 août 2007 à 16:29 +0200, Rico Barth a écrit :
Hi Tim!
On Thu, 23 Aug 2007, Tim Streater wrote:
Thanks - that fixed the software error (BTW, to me this looks like a bug - should I report this via bugzilla?).
Yes, it's a bug. I didn't find time to look for an existing bug on bugs.otrs.org. If you may do that it was great job. This issue was discussed on mailinglist a few weeks ago.
Thanks and regards
Rico
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