Hi I think what you are after is in the Admin module PostMaster Pop3 Account e.g. http://xxxxxxxxx/otrs/index.pl?Action=AdminPOP3 Have a look at the Trusted and Dispatching and Queue field if you set the trusted field to Yes, the Dispatching field to queue and the Queue name to the queue you want the emails to e.g. Junk OTRS should take all incoming emails on the pop account and dispatch it to the queue selected. Hope this makes sense Theuns Smuts _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ced Sent: 26 May 2006 12:47 To: otrs@otrs.org Subject: [otrs] Fw: ticket from mail Sorry, I want that the mail sended from a customer to helpdesk@xxx.xx they come inserted automatically in the queue of otrs. How can i do? ----- Original Message ----- From: Volker.Lipper@de.mecglobal.com To: User questions and mailto:otrs@otrs.org discussions about OTRS.org Sent: Thursday, May 11, 2006 1:37 PM Subject: Re: [otrs] Fw: ticket from mail please dont write too much to describe your questions. we all love good riddles. couldnt you describe it with, hmmm, lets say six words? Li otrs-bounces@otrs.org schrieb am 11.05.2006 13:09:17:
Hi,
how can automatic insert the ticket (with a script???) send from a mail to a help@xxx.xx into a list of my otrs ticket?
Thank
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
_____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/