
Good day I have send emails before on this issue, I got responses from you but still notifications are not working. I need your help regarding the otrs system, am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. I have put the lines in ZZZZAuto.pm $Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '0', 'note-report' => '0', }; I have put the lines in Config.pm $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; I would really appreciate your advice. Mamakwa