Thank you for the reply. I was comparing this ticket to others and noticed it did not have a customer assigned to it. I assigned myself as a customer, closed the ticket, and this time the ticket stayed closed. David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:david.buice@eds.com cell: 248-249-9122 ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, August 08, 2007 2:33 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Closed Ticket Re-Opens Out of office auto-replys commonly do this.. or when you send a "hi customer, here is the answer to your issue" and you close it, then the customer replies back "thanks" or something. there are "follow up" settings in the admin --> queue area HTH, -Andy Lubel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Buice, David R Sent: Wednesday, August 08, 2007 1:28 PM To: User questions and discussions about OTRS.org Subject: [otrs] Closed Ticket Re-Opens Hello, We have a ticket that after we close re-opens itself about 3 minutes later. We think it's related to an automatic email coming from the ticket. Anybody else seen anything like this before in OTRS? Thanks David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:david.buice@eds.com cell: 248-249-9122