[otrs] ITSM - How to assign different type options for each clients

8 Jan 2009

      Hi,

Does anyone know whether  it is possible to create different templates
of "type" in admin interface to assign for each clients?

I intend to configure only "Incident" and "Service Request" for the
customer and configure "Incident", "Service Request" and "Problem" for
the help desk analysts.

Help me!

Camilo Vieira * Coordenador de Infra-estrutura de redes 
Navita http://www.navita.com.br/  * Portais
http://www.navitaportal.com/  e BlackBerry
http://www.blackberrycorporativo.com.br/  * 55 11 3055-2001