I have never had this issue with any other web app I have set up however I use ISS with most of my web apps.. everything works fine with OTRS inside of the network and has for months now I love the product.. but today I decided to make it available outside as so I could use a phone app to access the system.. at any rate whenever I attempt to load the site using the outside url I receive the following error and I am at a loss as to why.. otrs is installed on a windows server.. any ideas? Technical Information (for support personnel) * Error Code: 502 Proxy Error. The network is down. (10050) * IP Address: 10.1.2.10 * Date: 3/22/2012 8:35:40 PM [GMT] * Server: ODTMG-01.ocusd.local * Source: proxy Thank you, Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer