Hi,
Have you tried in sysconfig core::ticket
CustomerNotifyJustToRealCustomer:
Send customer notifications just to mapped customer. Normally if no customer
is mapped, the latest customer sender gets the notification. No Yes
(Default: No)
?
CU
MV
On Fri, Jun 19, 2009 at 12:06 PM, Daniel Tangen - Trigcom AS
Thanks for your reply.
This would make the system not send any notification at all when a ticket is moved.
I would like it to send a move notification to the senders email address. (Not the customers preregistered email address in the database)
Best regards
*DT*
*Fra:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *På vegne av*samuel THOMAS *Sendt:* 19. juni 2009 12:01 *Til:* User questions and discussions about OTRS. *Emne:* Re: [otrs] HELP - Move notification email
Hi,
In admin -> Queue select "No" at "Customer Move Notify" for each your queues. (in hope its help)
Samuel.
2009/6/19 Daniel Tangen - Trigcom AS
Hi,
When I move a ticket into another queue a notification is sent to the customer database email address. Is it possible to change this so that it goes to the sender email address instead?
Best Regards
DT
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