Re: [otrs] SMTP Configuration For OTRS

25 Nov 2009

      Hi IIya,

I tried the same but in my case its not working.

Regards,
Sourabh Sarwate

2009/11/25 Ilya Kornev 
...
Hello, Sourabh.
Strange as it may seem, OTRS wouldn't connect to my SMTP server until I
left the AuthUser and Password
fields empty in Core::Sendmail.
Cheers,
Ilya
-----Original Message-----
From: Sourabh Sarwate 
To: "User questions and discussions about OTRS." 
Date: Wed, 25 Nov 2009 19:03:19 +0900
Subject: Re: [otrs] SMTP Configuration For OTRS
...
Hi
After using the SMTPS I am getting following error
Comment:
 Bug Report:     Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux
Time:
Wed Nov 25 15:24:42 2009
Message: Can't connect to smtp.gmail.com: !
Traceback (27043):
   Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
   Module: Kernel::System::Email::Send (v1.64) Line: 683
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line:
2024
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
I am using port 465 and smtp.gmail.com as host.
Regards,
Sourabh Sarwate
On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate 
...
Hi Michiel,
I able to see the SMTPS option in core:sendmail module but when I am
selecting it and press update button from the web interface its still
showing SMTP so I am not able to  configure the sendmail module by web
interface. same problem I faced for the SMTP when I tried tp chegne the
SendmailModule
from sendmail to SMTP. For this I directly updated the Config.pm
located at
/opt/otrs/Kernel/ path.Is it possible that we can do the changes in
Config.pm for SMTPS.I
All are required modules are available on the system as excution of
otrs.checkModules is giving following result :
[root@OTRS bin]# ./otrs.checkModules
   o CGI............................ok (v3.48)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.23)
   o DBI............................ok (v1.609)
   o DBD::mysql.....................ok (v3.0007)
   o Digest::MD5....................ok (v2.36)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v2.033)
   o Encode::HanExtra...............ok (v0.23)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.59)
   o Net::POP3......................ok (v2.28)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.01)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.29)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............ok (v1.01)
   o Net::LDAP......................ok (v0.39)
   o GD.............................ok (v2.44)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v1.42)
   o SOAP::Lite.....................ok (v0.710.10)
   o XML::Parser....................ok (v2.36)
Regards,
Sourabh Sarwate
On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen  wrote:
...
Hi Sourabh,
You should use SMTPS to communicate with Google's SMTP servers. If you
don't see that option in Core::Sendmail, please check if all needed
Perl modules are installed.
See also:
http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I:  http://www.otrs.com/
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register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: AndrИ
Mindermann (CEO), Martin Edenhofer
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010!
http://bit.ly/7uyQfY
On Tue, Nov 24, 2009 at 2:19 PM, Sourabh Sarwate <
sourabh2783@gmail.com>
wrote:
...
Dear Members,
I am getting following error when I am configuring SMTP details to
sned
the mail via OTRS
...
Error: Can't connect to smtp.gmail.com: Operation now in progress!
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 24
18:21:23 2009
...
Message: Can't connect to smtp.gmail.com: Operation now in
progress!
...
Traceback (21053):
   Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92
   Module: Kernel::System::Email::Send (v1.64) Line: 683
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.232)
Line:
2024
...
Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1)
Line:
416
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1)
Line:
819
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
I am using OTRS 2.4.5 + ITSM 1.3.2. on RHEL 5. In addition of this
when
I am trying to use the sendmail utility I am able to send the mails on
gmail
and some othe domain but not able to send the mails on google group id
(as
our compney id is on google group).
Please suggest me if  there is any configuration chagnges is
required.
Regards,
Sourabh Sarwate

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