thank you for quick your answerunfortunately everything looks OK in the support assessment Check "max_allowed_packet" setting.Your configuration setting is 19 MB.OKCheck "query_cache_size" setting.16 MBOK -M ----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module Hi Mateusz, just to be sure that the max_allowed_packet is really used by maysqld (sometimes it's a little bit tricky)... are all mysql checks fine in the support assessment? For more see: http://www.youtube.com/watch?v=IVljPaMqFfY -Martin On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:
Hi people of the otrs republic I'm having issues installing the ITSM modules. Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny) OTRS Version: 2.4.2 (installed from tar.gz archive) Mysql 5 Apache 2.2 Perl 5.10.0 my.cnf has the max_allowed_packet = 20M (restarted mysql after the change)
Every time i try to upload the GeneralCatalog module from the webinterface I get:
==========snip========== Error: Need ContentType!
Comment: Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009
Message: Need ContentType!
Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl ::ROOT ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards -M
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