Almost sounds like you haven't set the auto response <-> queue for your queue to send out the notifications. Best regards Mike Hayward Managing Director Comclusive Limited e: mike.hayward@comclusive.co.uk mailto:mike.hayward@comclusive.co.ukw w: www.comclusive.co.uk http://www.comclusive.co.uk/ t: 0845 003 7571 m: 07793 505155 (Direct) ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of icecoldeuro@gmail.com Sent: 05 January 2007 00:15 To: otrs@otrs.org Subject: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response I forgot to mention: When I closed out some of the test tickets I DID get a State Change notification to the "customer" address from which I sent the original email. So I get New Ticket notifications to the agent, State Change Notifications to the customers, but I don't get the New Ticket notification to the customer which should contain the user id and temporary password. Thanks!
