Re: [otrs] Getting this error when it's checking the incoming mailbox...

15 Feb 2010

      Hi Calvin,

Have you configured the  mail id  in  admin area ->System -> Email Address.
If not define there and check it again.

Regards
Sourabh Sarwate

On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt wrote:
...
Any idea what this is? Does this indicate that mail is not making it into
the ticketing system?
-----Original Message-----
From: Cron Daemon [mailto:root@localhost.localdomain]
Sent: Monday, February 15, 2010 1:00 AM
To: root@localhost.localdomain
Subject: Cron  /opt/otrs/bin/PostMasterMailbox.pl >>
/dev/null
ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03
2010
Message: Found no ID for 3!
Traceback (18350):
   Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821
   Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID
(v1.416.2.8) Line: 3209
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1)
Line: 378
   Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245
   Module: Kernel::System::PostMaster::Run (v1.83) Line: 351
   Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153
   Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
   Module: main::Fetch (v1.10) Line: 181
   Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03
2010
Message: Found no ID for 3!
Traceback (18350):
   Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821
   Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) Line:
1762
   Module:
Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4)
Line: 47
   Module: Kernel::System::PostMaster::Run (v1.83) Line: 387
   Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153
   Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
   Module: main::Fetch (v1.10) Line: 181
   Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
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