Re: [otrs] adding second authentication server

I haven't tried it, but it seems reasonably possible to add a second authentication method. You'd just copy your current active directory setup and append 1 to the entries: $Self->{'AuthSyncModule1'} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host1'} = 'ldap://ldap.example.com/'; $Self->{'AuthSyncModule::LDAP::BaseDN1'} = 'dc=otrs, dc=org'; $Self->{'AuthSyncModule::LDAP::UID1'} = 'uid'; $Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = 'uid=sys, ou=user, dc=otrs, dc=org'; $Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'some_pass'; $Self->{'AuthSyncModule::LDAP::UserSyncMap1'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; [...] # AuthSyncModule::LDAP::UserSyncInitialGroups # (sync following group with rw permission after initial create of first agent # login) $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = [ 'users', ]; http://forums.otrs.org/viewtopic.php?f=62&t=6619 http://forums.otrs.org/viewtopic.php?f=62&t=6619 http://forums.otrs.org/viewtopic.php?f=53&t=5567 http://forums.otrs.org/viewtopic.php?f=53&t=5567 http://forums.otrs.org/viewtopic.php?f=63&t=5177 http://forums.otrs.org/viewtopic.php?f=63&t=5177 On Mon, Feb 7, 2011 at 6:39 AM, Neil Simpson wrote:

Hi,

We have two active directory machines, primary and backup so to speak.

Currently OTRS is only configured to allow agents to login against the primary AD. Is it possible to add a second authentication server to otrs in config.pm?

Has anyone tried this. I simply can't just go and test it as it is a productive machine and needs downtime scheduled etc.

thank you

Neil

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