Hi Nils, thanks for this suggestion. I'm using IMAP but the connection is already trusted to enable the (already working) X-OTRS-Queue headers. - Timo Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nils Leideck - ITSM Gesendet: Mittwoch, 2. Dezember 2009 21:22 An: User questions and discussions about OTRS. Betreff: Re: [otrs] TicketKey/Value not working Hi, On 02.12.2009, at 17:04, Rupp Timo wrote: Any idea? Is there a configuration option (beside the watched headers listing) that could be the problem? Sample headers of a test mail: X-OTRS-TicketKey2: original-date-mssql X-OTRS-TicketValue2: 2009-09-01 08:09:06 X-OTRS-TicketKey3: original-date-unix X-OTRS-TicketValue3: 1251787566 OTRS Version is 2.4.5 do you use POP3 or IMAP ? There is a "trust" flag in the Postmaster Mailaccount setting .... Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net https://webint.cryptonode.dehttps://webint.cryptonode.de/ / a Fractal project