Hi I was hoping for some guidance with our little conundrum In the /index.pl?Action=AgentTicketZoom users can quickly change the Queue of the ticket on the right hand side. This is handy if the ticket is in the wrong queue (which is sometimes only obvious by reading the ticket) and means the user doesn't have to click to another page to complete this action. With this in mind we would like to add change type and change priority in this same manner. Please see attached screenshot. How are we able to do this? As so far our attempts do not seem to work Caspar Kennerdale ------------------------------------------------------------------------------------------ This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England & Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000.
