Re: [otrs] Using soap to create faq item from csv file

13 Dec 2012

      Hi,

The SOAP (Generic Interface) functionality for the FAQ module is only
available from OTRS 3.2 on.Please refer to the Generic Interface
documentation and the WSDL for more details:
http://source.otrs.org/viewvc.cgi/FAQ/scripts/webservices/GenericFAQConnecto...

However, there is also a FAQImport.pl script that you can use to import
directly, I think it will be the easiest way for you.

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On Thu, Dec 13, 2012 at 10:02 AM, Bruno Cardon wrote:
...
Hi
Is there any information available / example on how to create a faq item
using the soap interface.
We are using otrs 3.1.10 and FAQ 2.1.3
We need to import a external database (csv-file with language- question -
solution) into the otrs faq and want to this using php and soap.
I find this in faq.pm, but don't know / find where to put the language -
question - solution of the faq item
=item new()
create a faq object
use Kernel::Config;
    use Kernel::System::Encode;
    use Kernel::System::Log;
    use Kernel::System::Main;
    use Kernel::System::DB;
    use Kernel::System::Time;
    use Kernel::System::FAQ;
my $ConfigObject = Kernel::Config->new();
    my $EncodeObject = Kernel::System::Encode->new(
        ConfigObject => $ConfigObject,
    );
    my $LogObject = Kernel::System::Log->new(
        ConfigObject => $ConfigObject,
        ConfigObject => $ConfigObject,
    );
    my $LogObject = Kernel::System::Log->new(
        ConfigObject => $ConfigObject,
        EncodeObject => $EncodeObject,
    );
    my $MainObject = Kernel::System::Main->new(
        ConfigObject => $ConfigObject,
        EncodeObject => $EncodeObject,
        LogObject    => $LogObject,
    );
    my $TimeObject = Kernel::System::Time->new(
        ConfigObject => $ConfigObject,
        LogObject    => $LogObject,
    );
    my $DBObject = Kernel::System::DB->new(
        ConfigObject => $ConfigObject,
        EncodeObject => $EncodeObject,
        LogObject    => $LogObject,
        MainObject   => $MainObject,
    );
    my $FAQObject = Kernel::System::FAQ->new(
        ConfigObject => $ConfigObject,
        EncodeObject => $EncodeObject,
        LogObject    => $LogObject,
        DBObject     => $DBObject,
        TimeObject   => $TimeObject,
        MainObject   => $MainObject,
    );
=cut
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