Hi there, Still under 2.4.8 I have a question. Why is the split function always giving a phone ticket ? If the ticket is created by an incoming email, it should keep the same type of ticket ... because then when you do stats about tickets type you wont get reality ... Any response welcome Cheers, Philippe Philippe Martignier Communications Division Customer Service Center Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.