Go to /otrs/index.pl?Action=AdminCustomerUserService and associate services
with customers (either one by one or defining default services)
Besides that you should have associate your services to SLAs on /otrs/
index.pl?Action=AdminSLA
Let us know how it goes ;)
On Tue, Nov 24, 2009 at 11:49 AM, JD
Folks,
I've got a system setup on a windows VM. I'm trying to create a new phone ticket and assign a service to it. I have configured a few services, but I can't assign a ticket to them. The services don't show up in the service drop down when creating a new ticket or editing one.
Is more configuration required that I'm missing? It seems that type drives Service / SLA drop down, but I don't see any way to link these.
Any help starting out appreciated!
System Windows 2003 Server VM
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