
21 May
2013
21 May
'13
6:04 a.m.
hi, how to create ticket number Generation based on company name or customerID. Any possible way OTRS 3.2.1. can u anybody help me. example company name "XYZ" ticket number will be start like "company name.date.ID.count" --> "XYZ20130510001" ,counter start like 10000, if other company id means start like 20000 Thank you, Regards, Kalyana chakravarthy M .P, Sr software Engineer.