Re: [otrs] Tickets not appearing in "Tickets in my queue"

Hi, 14/09/2015 19:43 - Alexandre Lima wrote:

I hope this is the right place to ask for help :)

all OTRS community questions and ideas can be placed here. If you want commercial support, see your contract for support details.

My problem is that I have agents that own some queues, but when a ticket is sent to one of those queues, they appear in "All tickets" and not in "Tickets in my queue". As a result, the agents don't receive a e-mail notification when a new ticket is created.

Read doc for QueueView: [1]http://otrs.github.io/doc/manual/admin/stable/en/html/what-is-the-queue-over... -- Florian [1] http://otrs.github.io/doc/manual/admin/stable/en/html/what-is-the-queue-over...