Hi, On 28.01.2010, at 22:09, Chris Johnson wrote:
I’m using OTRS 2.4.5 and I’m trying to figure out if I can configure both LDAP lookups and have the OTRS built in customer database be searched for customer information in tickets. I found a document stating that it could be done in 2.3, and here’s the URL:
http://doc.otrs.org/2.3/en/html/x1638.html
however, I don’t see mention of it in the 2.4.5 documentation. Is this valid on both?
exactly the same !!! Just use $Self->{CustomerUser2} Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!