Hello,
My Agents are not getting pending tickets notification ?
When Agent raises a ticket, in the field 'Next ticket state: ' only three
states are coming i.e. 'Open', 'Closed' and 'Pending' .
While running PendingJobs.pl, I am getting following error -
C:\inetpub\wwwroot\OTRS\bin>perl PendingJobs.pl
ERROR: OTRS-PendingJobs-10 Perl: 5.10.1 OS: MSWin32 Time: Wed Oct 13
08:36:55 20
10
Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment:
AcceptSe
curityContext error, data 52e, vece
Traceback (3420):
Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151
Module: Kernel::System::CustomerUser::new (v1.55) Line: 105
Module: Kernel::System::Ticket::new (v1.416.2.5) Line: 136
Module: PendingJobs.pl (v1.43) Line: 58
PendingJobs.pl - check pending tickets
Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
ERROR: No Ticket::StateAfterPending found for 'pending' in
Kernel/Config.pm!
ERROR: No Ticket::StateAfterPending found for 'pending' in
Kernel/Config.pm!
ERROR: No Ticket::StateAfterPending found for 'pending' in
Kernel/Config.pm!
Kindly tell me solution for the same.
Thanks a lot in advance.
Pradumna Maheshwari
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