Nils, Yes, it works perfectly. (And for everyone else, Nils gets credit for the design, not me. J ) Geoff From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Friday, August 06, 2010 9:51 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS 2.4 Auto Response Limit Hi Geoff, On 06.08.2010, at 18:07, Allen, Geoff wrote: Here's an outline of our setup. In "Status" on the admin page add a new status called "open-no-reply" that is of type "open". In "Notification (Event)" our auto-replies reply if the state is "open" but not if it is "open-no-reply". In "Postmaster Filter" we have a rule that says if the From address contains "lists.wsu.edu" (our email list server), set X-OTRS-State to "open-no-reply". That is good to hear that our idea is still working ;-) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project