13 Jul
2011
13 Jul
'11
11:20 p.m.
NMI figured it out... I was missing Action=CustomerTicketZoom
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mikola Rose
Sent: Wednesday, July 13, 2011 3:46 PM
To: otrs@otrs.org
Subject: [otrs] Customer Automated response
Hiya,
On new ticket creation agents will get an automatic notification that there is a new ticket and a link to that new ticket...
Is it possible to have the auto response that I have set up for the client on new emails to have a link to the ticket via the customer.pl
I tried