Re: [otrs] Use Postmaster to disable call re-opening on followup

Hello Robert, Why not create a specific queue for that customer, and disable follow-ups? On Tuesday, August 23, 2011, Robert Poreba wrote:

Hi All,

I'm wondering if there is a way to use Postmaster filter to prevent calls from re-opening after follow up is received.

I like the re-opening feature but I would like to disable it for one particular customer. The reason is that when we log calls in otrs, the email from otrs logs a call on the other system. Now when we close the call before they do, their closure notification re-opens our call..

-- Thanks a lot, Robert

-- //M