Hi Renée That's great. Looking forward to seeing the finished work. Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renée Bäcker Sent: Friday, January 07, 2011 9:36 AM To: otrs@otrs.org Subject: Re: [otrs] Quick tickets / ticket templates Hi, I develop a ticket template package for OTRS 3.0.x in my free time as I have similar needs. But currently there are some minor layout issues and the body is not updated when RichText is in use... I can create some screenshots of the current implementation if you want. I'll publish the package GPL licensed when I fixed the issues... - Renée On 07.01.2011 08:34, Lars Jørgensen wrote: Hi, Many of our helpdesk issues are the same few requests repeated lots of times. A forgotten password, a full mailbox, a jammed printer and so on. Sometimes agents don't create tickets for these, because the work involved is greater than the solving of the actual problem. Is there a way to make templates or something like that for those kind of tickets? Predefined text where the agent only has to supply little (if any) information? Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de