[otrs] Send a survey depending on a Free Text Field

3 Jan 2011

      My agents asked me to have the possibility  for a ticket to don't send the survey.
I resolved the problem in this way:

1) Creating a new parameter in Survey adding to survey.xml this code

    <ConfigItem Name="Survey::SendDependingOn" Required="0" Valid="1">
        <Description Lang="en">Specifies the ticket free field used to decide whether to send the survey.</Description>
        <Description Lang="de">Gibt das Ticket freien Feld verwendet, um zu entscheiden, ob die an der Umfrage zu senden.</Description>
        <Group>Survey</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>

2) Adding this code in module Survey.pm in sub RequestSend before the row with comment "# cleanup":

my $SendDependingOn = $Self->{ConfigObject}->Get('Survey::SendDependingOn');
            if ($SendDependingOn) {
                        if ( $Ticket{$SendDependingOn} eq '0' ) {
                                   return;
                        }
            }

If you insert the value '0' in the FreeFields defined in "Survey::SendDependingOn" before closing the ticket, the mail will not be send.

And now I would Know if there is a way to package this " improvement" ?

Roberto

PS: I'm sorry for my bad english

[otrs] Send a survey depending on a Free Text Field

Lucarelli Roberto