
4 Dec
2014
4 Dec
'14
3:02 p.m.
Hello, When agent closes the ticket, it is in red color and when one write the note, its also in "red" color. So, its confusing. I would like to change the color of NOTE. (I have enable Sysconfig setting: Ticket::UseArticleColors ) Any idea? Is it possible in OTRS 4.2 ?? Is there any development going on to create new article type? Thanks in advanced for your time and input. Cheers,