15 Aug
2012
15 Aug
'12
12:28 p.m.
Hi Everyone, before we have configurate the survey to send only on one specific state, update this file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm return 1 if $Ticket{State} ne 'CERRADO'; And workś good, but, now we need to use 2 states to send the survey. like this. return 1 if ($Ticket{State} ne 'CERRADO ADMINISTRATIVO' || $Ticket{State} ne 'CERRADO'); But now, the survey are not send to anyone, do you know how to configure this? Thanks for your help.