I just want to say I tried to do some modifications but I had no success.
Now I believe that it is not an OTRS issue :)
I would like to say thank you for all your help.
Best regards,
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Carlos Eduardo Ribas
2012/9/10 David Boyes
Public or not, they still do some analysis on the **content** of the incoming message, and that’s the likely thing that’s biting you. Something in the content of the message is triggering a filter at the receiving site. There’s nothing OTRS can do about that. ****
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Carlos Ribas *Sent:* Monday, September 10, 2012 10:45 AM
*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Problems with group of email****
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I don't know Steve, because It works when the customer asks for his password. If the customer receives the password and his email is from a google group, why he can not receive an auto response? The group is set to be public.****
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