I have found the submit ticket however it only gives the option of Phone
ticket or email ticket. When I select email ticket how do I add a
ticket type? For example Service Request, Implementation Request,
ect...
I then will need to add fields based on the ticket type selected.
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marco Vannini
Sent: Friday, April 02, 2010 1:43 PM
To: User questions and discussions about OTRS.
Subject: [otrs] R: Re: Installing SMTP Module
1. Via http://otrs-bounces/otrs/customer.pl ora via mail
2. See faq.otrs.org for freetextfield ora similar. .. i m co phone. ..
sorry
Il giorno 02/apr/2010 19:28, "Porter, Tonee"
ha scritto:
I recently downloaded OTRS to run a proof of concept for my
company to see if this product is a good fit. I have a couple of
questions:
1. How are tickets submitted into the system that I set up?
I have configured the modules but do not see where a ticket can be
submitted.
2. How do I add fields to the ticket for users to fill out
when they are submitting a ticket?
Thank you for your help,
Tonee Porter
________________________________
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