I think probably the best way (at least on Unix boxen) would be an SNMP hook (via snmpd?) that would allow for querying of ticket types based on parameters such as queues, state, average first response, time to close, etc. This may already be possible via command line (which I believe could be called via snmpd configs)?
Thank you,
Jason Loven
Manager - Technical Services
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@caisoft.commailto:jloven@caisoft.com
Web: http://www.caisoft.com/blocked::http://www.cainetserv.com/
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: Tuesday, June 29, 2010 9:20 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] MRTG graphs?
yes ok, but what exactly ? ticket/(h or d or w or m), ticket/queue, opened, closed, number of customer logins ?
What about having a cronned stat that print csv output that cacti or mrtg could "load" ?
On Tue, Jun 29, 2010 at 3:08 PM, Jason B. Loven mailto:jloven@caisoft.com> wrote:
Actually I like this idea as well. MRTG (or even better...Cacti) would be a nice way to have some historical ticket traffic graphs available. Not to say that Stats can't do it but it's just a different way of tracking trends over time.
Thank you,
Jason Loven
Manager - Technical Services
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@caisoft.commailto:jloven@caisoft.com
Web: http://www.caisoft.com/
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: Tuesday, June 29, 2010 3:07 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] MRTG graphs?
Hi LD,
what there is in stat modules that could not be accomplished as using MRTG ? try to let us know what is your goal.
MV
On Mon, Jun 28, 2010 at 6:44 PM, Luis Daniel Lucio Quiroz mailto:luis.daniel.lucio@gmail.com> wrote:
Hi all
i wonder if otrs has capacity to display mtrg graphs out-of-the-box or by
adding a module?
Thanx
LD
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