Hello, Mario.
I have all my customers' emails neatly organized in the customers. The
CustomerIDs are assigned. When the ticket comes via email, CustomerID is
assigned automatically.
When the agent posts a ticket via AgentTicketPhone, the Customer and
CustomerID are mandatory.
Could you clarify what you're trying to achieve?
Regards,
Anton.
2009/1/5 ml@bortal.de
Hello List,
can i make the CustomerID Field mandatory?
Is there a way to display the CustomerID Field if composing an e-mail reply?
Right now i have the TimeUnit and CustomerID Field only in AgentTicketEmail but not in AgentTicketCompose
Thanks, Mario _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs