Re: [otrs] Question on the system log

Hi, On 20.05.2010, at 00:22, Martignier, Philippe wrote:

But what is the point of this check? This one was made during I was absent, or maybe just after the logoff or maybe just in time I logoff (I don't remember exactly when I left :)

Your log does indicate that you sent an email to your OTRS and it did recognize you as a customer because your sender-email-address has been found in at least one of the connected customer data sources. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project