How do I keep my OTRS 3.2.2 machine from dropping the connection to the database server? We have a large database, and some queries take a while. It looks as if MySQL is completing the query but by the time it finishes the connection has been dropped. I tried changing the /etc/httpd/conf/httpd.conf file settings (both increasing the timeout value and turning on KeepAlive). I restarted the httpd service after both changes, but I still get connection drops. Any ideas? Thanks, Scott Bean IS Planning & Projects Washington State University scott_bean@wsu.edu This communication may contain privileged, non-public or other confidential information. If you have received it in error, please advise the sender by reply email and immediately delete the message and any attachments without copying or disclosing the contents. Thank you.