
Hi there,
If you want customers to place tickets on a given queue, that customer
should have permissions under the group that queue belongs to, so please go
to /otrs/index.pl?Action=AdminCustomerUserGroup and give permissions
accordingly.
Cheers,
Leonardo Certuche
www.itconsultores.com.co
On 27 April 2010 23:16, An Me
Hi All,
I installed otrs in my system (Ubuntu) and after loggin in as adimn i made new queues.But later as I login as customer from the customer web interface,and try to make a new ticket, in the "To" drop down only the default queues (Junk,Raw..) are listed...and not the new queues.
What can be the problem..please help.
Regards, An
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