Hello,
That means that the user cannot be sync to the database, you need to verify
the user mapping in sysconfig, to match the fields from ldap into OTRS.
Regards
2016-01-28 9:59 GMT-06:00 Cosme Faria Corrêa
Hi,
my interface message is that: Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.
My log says: [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] No UserID found for 'johndoe'! [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] No UserID found for 'johndoe'! [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserAdd][348] Need UserEmail! [Thu Jan 28 10:45:40 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user 'johndoe' (uid=johndoe,ou=People,dc=aaa,dc=bb) in RDBMS! [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] No UserID found for 'johndoe'!
The point is, Why? Why it can't? [Thu Jan 28 10:45:40 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user 'johndoe' (uid=johndoe,ou=People,dc=uff,dc=br) in RDBMS!
-- Cosme Corrêa +55 21 4042-6606 CanalSAC O Nosso Negócio é Relacionamento
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