Hi all, I read a thread in mid-March with an issue I am facing but didn't find a resolution to help me. I have selected my preferred queue for notifications and selected yes in preferences. When I email in to the support email address it logs a ticket and autoresponds correctly with saying the ticket's been logged. The ticket shows up in the queue (and in "my queues" based on my preference set up). I also did a test email from "admin" and it arrived okay. The three users I'm testing who've all set up the same preferences do not receive a notification of a new ticket. The system log entry below looks as if it has sent the notifications: Fri Apr 9 23:40:18 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'tim@******.com'. Fri Apr 9 23:40:16 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'jeff@******.com'. Fri Apr 9 23:40:14 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'travis@******.com'. Fri Apr 9 23:40:10 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'root@localhost'. Any assistance you can give at helping me resolve why we aren't getting the notifications would be greatly appreciated! Cheers! Jeff