[otrs] How to configure Levels of support??

8 May 2009

      Hi, i want configure my OTRS with Queue by levels of support:

now, i have this:

                            --> Corporate
Mail of my clients ---> Retail
                            --> Partners and ohters...

i need this:

                                                         --> 2º level -
Corporate                  ---> 3º level - Corporate
Mail of my clients --> 1º LEVEL queue --> 2º level -
Retail                        --> 3º level - Retail
                                                         --> 2º level -
Partners and ohters   --> 3º level - Partners and ohters

I can make this without use sub queue?? (for example, groups of agents for
level)

Thanks.

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Gustavo Azambuja - Linux User: 275813
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