Hi Laura,
Can you specify your needs? Would you need a report with the status and
queues of different tickets? Who should be able to look up the info? Should
it be accessible via the web or via the command line?
You should try to supply more information on what you'd like to achieve
before we can give you any suggestions.
If you'd like to do it from the command line (which I would not think is
that usable, but who knows) you can use the supplied script which I hacked
together based on otrs.getTicketThread. It takes the TicketNumber as input
and prints out queue, status etc to the screen. Just place it on the server
in otrs/bin and you'd be good to go.
otrs@thuis:/opt/otrs/bin$ ./otrs.getTicketStatus 2009060810000011
TicketNumber: 2009060810000011
TicketID: 2
Created: 2009-06-08 12:10:47
Queue: Postmaster
State: open
Priority: 3 normal
Lock: lock
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Jul 15, 2009 at 17:36, Laura Urie
Hello Everyone,
I was wondering if there is a way to export the status and queue of ticket by its number.
Indeed we have a workflow which make us move ticket through different queues.
For instance, I’d like to write a script to track where is my ticket #xxxx anytime (which queue) and make a display my workflow status.
Has anyone done that ? Any idea?
Thank you for your help,
Laura
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