Hi steve,
so it is not as easy as this sounds :
http://lists.otrs.org/pipermail/dev/2003-December/000306.html ?
i also do prefer plain text, but companus rules these days are that every
mail needs to be signed with a .jpg logo with all needed info about company
and with the company logo..
i found indeed the problem that rt is not really made for windows, so thats
unfortunally no option :(
I think it is a bit a shame that the html output mail is not included with
otrs, it would make it the ideal ticket system :(
2009/1/29 Steven Carr
sol sol wrote:
isnt there any way to let the outgoing mail be sented in html format? (only outgoing is needed) so a logo could be used?
Yes but it will take you months to re-code the parts of OTRS used to sent emails.
if not i wasted lots of time with otrs cause then otrs is totaly not usefull thes days of multimedia if you understand me.
Depends on your target, personally I prefer plain text emails, IMHO HTML should be kept to the browser (but that is an argument for a different mailing list).
cause we have lots of subdivisons that use there own logo and or html teplates. if not, anyone got an alternative for otrs that can do html outgoing? thanks
I think Request Tracker can now handle sending HTML emails, but it doesn't run well on a Windows platform.
Steve
-- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
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