Re: [otrs] Can't "Reply All" or "Reply"

25 Mar 2011

      Found it, just add a response (or more) in the system Admin tab, and you'll
see them.

Kinda funny solution though :)

Best Regards,
Muhammad El-Sergani.

On Fri, Mar 25, 2011 at 6:37 PM, Muhammad El-Sergani wrote:
...
Dear all,
I'm the root user on an OTRS system, and I can't reply or reply-to-all to a
ticket.
Is there something that I should do for my user account to be able to reply
back to tickets?
I have both incoming and outgoing email accounts configured on the system,
the incoming is working fine, as well as the outgoing (when creating a new
outbound email ticket), and I'm using OTRS 3.0.6.
Please, your help is very much appreciated.
Best Regards,
Muhammad El-Sergani.