Re: [otrs] reopen closed ticket as agent

G'day, By adding a note to the ticket with the "Next state" set to "OPEN". On 1/12/07, EDV Tekomedia wrote:

Hello and sorry for a perhaps stupid question, but how can I reopen an already closed ticket as an agent? Any hint would be appreciated.

-- EDV Tekomedia Markus Nagel

Tekomedia GmbH Castroper Str.12 D-44791 Bochum

T: +49 (0)234 8939-0 F: +49 (0)234 8939-28

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