[otrs] show/hide dynamic fields on phone ticket

31 Oct 2016

      Hi,

I'm trying to show/hide dynamic fields on new phone ticket based on 
ticket type.

I'm having mixed results, only the first dynamic field shows up, the 
rest stay hidden.  I've add the following to 
Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt.

[% RenderBlockStart("TicketType") %]
                     <label class="Mandatory" for="TypeID"><span 
class="Marker">*</span> [% Translate("Type") | html %]:</label>
                     <div class="Field">
                         [% Data.TypeStrg %]
                         <div id="TypeIDError" 
class="TooltipErrorMessage"><p>[% Translate("This field is required.") | 
html %]</p></div>
                         <div id="TypeIDServerError" 
class="TooltipErrorMessage"><p>[% Translate("This field is required.") | 
html %]</p></div>

[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
     $('#TypeID').bind('change', function (Event) {
         Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 
'TypeID', ['Dest', 'NewUserID', 'NewResponsibleID', 'NextStateID', 
'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 
'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);

### shows dynamic fields based on ticket type ###
        switch ($('#TypeID').val() ) {
              case "4":
                  document.getElementById('id name').style.display = 
'block';
              break;

         default:
                   document.getElementById('id name').style.display = 
'none';
        }

     });
//]]></script>
[% END %]

[% RenderBlockStart("DynamicField") %]
                         <div id="id name" style="display:none;" 
class="Row Row_DynamicField_[% Data.Name | html %]" 
className="TicketFreeText Validate_Required ServerError" >
                             [% Data.Label %]<div class="Field">[% 
Data.Field %]</div>
                             <div class="Clear"></div>
                         </div>
[% RenderBlockEnd("DynamicField") %]

Thanks,
Kent

-- 
Kent C. Kollaschmailto:Kent.Kollasch@artsway-mfg.com
Director of Information Technology
Art's-Way Manufacturing Co., Inc.
Phone: (712) 864-0025
Fax: (712) 864-3154

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[otrs] show/hide dynamic fields on phone ticket

Kent Kollasch