Hmmmm .... no other way to do it like I would like to have it?
I realy would prefere to create it like a Tree
CI
->Software
-->Manufacturer
--->Product Type
---->Item
---->Item
---->Item
---->Item
---->Item
etc.
No possibility to enable such a feature ?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Marco Vannini
To: "User questions and discussions about OTRS."
Date: 13.11.2009 14:52
Subject: Re: [otrs] Subcategories in CI Modules
Sent by: otrs-bounces@otrs.org
Oh yes, I understand ...
I've solved this issue with a new category and then I've linked them each
other ... I know is not really the same thing but it is good to browse
On Fri, Nov 13, 2009 at 2:41 PM, wrote:
Thats not what I´m looking for.
I´m looking for a way to create something like groups under a
ConfigItem.
The ConfigItem is Software, there shoulb be a group called
Manufacturer or a group called Microsoft Office or Microsoft OS and
when you click on that group all CI´s should be listed which are in
this group.
We have up to 50.000 licences for different softwares. So when I´m
looking for one specific licence I do not want to see all, just the
groups where the licences are lockated in. So it should work like a
tree.
CI
- > Software
- > Microsoft Office
CI
- > Software
- > Microsoft OS
CI
- > Software
- > Adobe Creative Studio
etc.
I looking for a way to manage to build thing up to be like in my
example.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Inactive hide details for Marco Vannini ---13.11.2009
14:20:08---example: in General Catalog Management I've defined a new
Marco Vannini ---13.11.2009 14:20:08---example: in General Catalog
Management I've defined a new
From: Marco Vannini
To: "User questions and discussions about OTRS." <
otrs@otrs.org>
Date: 13.11.2009 14:20
Subject: Re: [otrs] Subcategories in CI Modules
Sent by: otrs-bounces@otrs.org
example:
in General Catalog Management I've defined a new
ITSM::ConfigItem::LDAP::Type
with value master or slave
the in config item management i've defined something like:
onfig Item LDAP
Class:
Version: 3
Created by: e-crippaf (Francesco Crippa)
Created: 04/08/2009 11:33:13
Definition: [
{
Key => 'Description',
Name => 'Description',
Searchable => 1,
Input => {
Type => 'TextArea',
},
},
{
Key => 'Port',
Name => 'Port',
Searchable => 1,
Input => {
Type => 'Text',
},
},
{
Key => 'Type',
Name => 'Type',
Searchable => 1,
Input => {
Type =>
'GeneralCatalog',
Class =>
'ITSM::ConfigItem::LDAP::Type',
Required => 1,
},
},
{
Key => 'Start script',
Name => 'Start script',
Searchable => 0,
Input => {
Type => 'Text',
Size => 100,
MaxLength => 100,
Required => 1,
},
},
{
Key => 'Datafile dir',
Name => 'Datafile dir',
Searchable => 0,
Input => {
Type => 'Text',
Size => 100,
MaxLength => 100,
Required => 1,
},
},
{
Key => 'Note',
Name => 'Note',
Searchable => 1,
Input => {
Type => 'TextArea',
Required => 1,
},
CountMin => 0,
CountDefault => 0,
},
];
On Fri, Nov 13, 2009 at 2:00 PM, wrote:
Hello OTRS Mailinglist,
I need to create something like subcategories in the CI
Module just like in the example. Maybe someone can help
me with a way to do it or a work around
CI Module->Software->Manufacturer->Product
Software->Microsoft->Office
Software->Microsoft->Operating System
etc.
Is it possible to enabel a listing like this?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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