Re: [otrs] N-level relationship ?

30 Jul 2014

      Hi,

Thanks for reaching me out. I've tried it.

I've create a ticket, two children, and two grand children.

Unfortunately, the method :
******************************
$LinkObject->LinkList(
      Object    => 'Ticket',
      Key       => $parent,
      Object2   => 'Ticket',
      State     => 'Valid',
      Type      => 'ParentChild',
      UserID    => 1,
  );
******************************
return a list of the first level of children.

I expected a list of n-level, children, grand children

2014-07-30 14:31 GMT+02:00 Gerald Young :
...
Did you try it? What did you encounter? Was it what you expected? If yes,
you wouldn't ask this question, If no, you'd ask a different question.
On Wed, Jul 30, 2014 at 6:33 AM, Marwan Rabbâa  wrote:
...
Hi,
I'm using OTRS 3.1.21 on a debian 7. I've noticed that I can link ticket
with others as parent/child relation.
However I wonder know if I can do this :
- my parent
      - has a child
         - but also a grand child
            - and an other little child
               - ....
Thanks,
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